Refund and Returns Policy for Essenza Luxe

At Essenza Luxe, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your product, we offer a clear and fair Refund and Returns Policy as outlined below:

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be made within 30 days of receiving your order.
• Non-Returnable Items: For hygiene and safety reasons, we do not accept returns for opened or used perfumes, unless the product was damaged or defective upon receipt.
• Return Process: To initiate a return, please contact our customer support team at [email/contact details] with your order number and a brief explanation of why you wish to return the item. We will provide you with detailed instructions on how to return your product.

2. Refunds

• Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted. This includes items that are not in their original condition or are damaged for reasons not due to our error.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

• If you receive a defective or damaged product, we will gladly replace it at no extra charge. Please contact us within 7 days of receiving your product to request an exchange. We may ask for photographic evidence of the defect or damage.
• Exchanges are subject to availability, and in the event the product is out of stock, we will offer you a refund or a product of equal value.

4. Late or Missing Refunds

• If you haven’t received your refund within the expected time frame, first check with your bank or credit card provider, as it may take some time before the refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [email/contact details] for assistance.

5. Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item, unless the product is damaged or defective upon arrival. Shipping costs are non-refundable.
• If you are shipping an item over a certain value, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

We value your satisfaction and aim to make your experience with Essenza Luxe as seamless as possible. If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact our customer support team at info@essenzaluxe.com.